Dear Madam, Dear Sir,
For the past two weeks, the health situation linked to Covid-19 has continued to deteriorate. The health protocol to be applied in tourist establishments such as ours is tending to harden.
Evening entertainment, for the autumn period, usually scheduled in the Havana Pub (the campsite's entertainment room) is still forbidden.
The weather conditions and the coolness of the season require us to keep all doors, French windows and other openings closed, turning our Aqualiday aquatic area into an enclosed area. This obliges our guests, according to sanitary protocol, to wear masks when travelling on the beaches within this space.
The changing rooms must also remain closed until further notice.
In this context, the maintenance of the sanitary protocol validated on 21 June last by the Haute Autorité Sanitaire does not allow us to guarantee you a quality service and optimal sanitary safety.
Consequently, we regret having to choose to bring forward the annual closing date of our campsite, initially scheduled for 1 November 2020, to Sunday 13 September 2020.
If you have a stay already booked from 14 September 2020, we offer you the choice of postponing it to next year or obtaining a full refund of the amount already paid when you made your reservation.
To do so, please contact us by sending your request to firstname.lastname@example.org or call us on 00 33 5 56 03 24 45.
Please believe, dear Madam, dear Sir, that we are sincerely sorry for this situation. But for us, the assurance of your health safety and the smooth running of your stay in our establishment must surpass any other consideration.
Yours sincerely and we look forward to seeing you again.
The Management of Camping & Spa Airotel l'Océan