Publié le :04/05/2020

 

 

 

 

 

Dear customer, dear customer,


Our campsite will be open for rentals and pitches (caravans, tents, camper vans) from June 26th at 4pm.
In order to continue to make you enjoy a pleasant and friendly holiday, for several weeks now, our teams have been mobilized to adapt our organization, our facilities and our services to the sanitary recommendations. These have been validated and published by the government on Friday 19th June.
In addition to the barrier gestures and the distance of one metre to be respected in all circumstances, here are in detail the sanitary measures that will be applied to our entire campsite during your holidays:

On the whole our campsite:
Queues with a distance of one metre are marked out.
Hydroalcoholic gel or soap are available at the entrance to the common areas.
Traffic directions are marked out to avoid crossings in our enclosed spaces (reception, sanitary facilities, aquatic area, etc.).
Frequent contact areas are regularly disinfected (counters, handles, switches, etc.).
Our reception staff wear masks and are behind Plexiglas panels. They have hydro-alcoholic gel at their disposal and wash their hands regularly.

Reception at the reception desk :
We ask you to wait until a reception agent is available before entering the reception area.
Only one person per family is allowed to enter the reception with a mask.
Payment of the balance of your stay before your arrival is recommended to avoid contact.
We recommend that you bring your own play equipment (balls, rackets, etc.). The loan equipment is disinfected after each use. The lending of board games is suspended this year.
Tourist documentation is available on request from our receptionists.

Your accommodation in a Mobil-Home:
We invite you to come with your own bathroom and bed linen (sheets, pillowcases and duvet cover). Otherwise, bedding kits in plastic film are available for rent (included for accommodation Premium and Prestige).
A minimum period of 4 hours is respected between the departure and the arrival of a new tenant.
Your mobile home is cleaned and disinfected by our team of professionals with specific products certified against coronavirus (EN 14476 standard). Particular attention is paid to areas of frequent contact: door handles, switches, remote controls, taps, table and worktop, etc.
Our maintenance staff wear protective equipment: masks, gloves, and visor if necessary.
When you leave, we ask you to leave all windows open to ventilate your mobile home.

Our Aqualiday aquatic area :
The aquatic area will be open in its entirety with no imposed time slot. The 5000m² of indoor and outdoor space, allow us to welcome you in the respect of the maximum frequentation of one person for 4m2 of beach and pools.
The water in our aquatic area is chlorinated, disinfected and disinfectant. It is checked several times a day by our team.
We recommend that you take a soapy shower in your accommodation before coming to bathe.
Showers and toilets are open. Lockers and changing rooms and hairdryers are not accessible.
Bringing large equipment such as buoys, chips, balls, etc. is forbidden. Only armbands are allowed.
Use of the indoor bubble baths is limited to 3 to 4 people at a time.
The beaches and deckchairs are regularly disinfected.
The deckchairs are placed at a safe distance. A disinfection sprayer is available for your use. Personal bath towels are obligatory on deckchairs.
People with signs of respiratory or digestive infections may be refused access.

Due to government health restrictions and protocols related to the Covid-19 crisis, the AQUALIDAY aquatic space will be reserved for holidaymakers staying at our establishment. Depending on developments, we hope to reopen it to everyone from September 2020.
Thank you for your understanding.

The common sanitary facilities :
Access is reserved for families staying on camping pitches.
Wearing a mask is compulsory when you move around in the corridors and common areas.
The toilets are cleaned continuously with virucidal products by our maintenance team.
We provide you with a disinfection sprayer if you wish to disinfect your cabin.
Only one person is allowed to enter each cabin.
Certain equipment may be locked (washbasin, washing-up bowl, urinals) in order to respect the recommended distance. Failing this, you must wear a mask.

Mini-Club :
As groups are limited to 10 children, we have the capacity to welcome up to 40 children in the morning and 30 in the afternoon. The children are divided into 4 groups: 2 in the mini-club, 1 in the leisure area and 1 outside.
Places are limited: each child can be present for a certain number of mornings and afternoons depending on the number of visitors to the campsite.
As groups are limited to 10 children, we can accommodate up to 40 children in the morning and 30 in the afternoon. The children are divided into 4 groups: 2 in the mini-club, 1 in the leisure area and 1 outside.
Places are limited: each child can be present for a certain number of mornings and afternoons depending on the number of visitors to the campsite. Registration is compulsory on site.
Children are welcomed outside. Wearing a mask is compulsory in the queue for parents.
Children wash their hands at the entrance of the children's club.
The games used in the morning are not used in the afternoon to respect a period of 24 hours between each use.
The children's club is completely disinfected between two openings. Special attention is given to areas of frequent contact.

Teen Club :
The Teen Club program is revised to adapt to the distancing rule and the limit of 10 people per group.
Evening entertainment:
Wearing a mask is strongly recommended to attend evening entertainment on the outdoor stage and during all trips.
The spectators are placed on the benches by an animator respecting the distance of one meter between each group of 10 people maximum.

The Havana Pub usually used for the afternoons from 11pm to 2am remains closed for the summer, as the distance cannot be respected in this closed space.

The Spa :
All body, face and beauty treatments are accessible. The Spa facilities (Sauna, Hammams and herbal tea room) remain closed this summer as well as the changing rooms. Only the sanitary facilities remain accessible.
We ask you to wait until a practitioner is available before entering the Spa.
We ask you to respect the appointment times in order to regulate the attendance at the Spa reception desk.
The cabins are disinfected and ventilated between each treatment.
Our practitioners are all mask teams. The protection is completed by a visor for certain specific treatments close to the face.

The fitness room:
The equipment will be spaced one meter apart.
The places of multiple contacts of the sports equipment are regularly disinfected.
A disinfection sprayer is at your disposal. A personal towel is mandatory.
Persons with signs of respiratory and obviously viral infections may be refused access.

The restaurant " La Paillote ":
Our restaurant welcomes you on the basis of the regulations in force in France, respecting the distance of 1 m between tables and a maximum of 10 people per group.
The tables and counter are regularly disinfected.
Payment by contactless card is preferred to avoid any contact.
Waiters in the dining room wear a mask and wash their hands or use a hydro-alcoholic gel every 20 minutes. Plexiglas panels are present at the counter and at the take-out counter.
The menu is accessible by a QR code positioned on the table. Failing this, the cards are disinfected after each use.
Wearing a mask is mandatory to move between the tables.

We have put in place all the necessary measures for the smooth running of your stay. We look forward to welcoming you and making you enjoy your holiday. However, if you prefer to postpone or cancel your stay, please let us know at least 15 days before your arrival date. We will refund or postpone your stay without cancellation or modification fees.
Our team of receptionists is at your disposal from 9am to 6pm from Monday to Friday and from 10am to 5pm on Saturday on 05 56 03 24 45 or by email: contact@airotel-ocean.com.
In the meantime, it is with great pleasure and joy that we say "See you soon!".

Your team Camping & Spa L'Océan - Airotel

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